What's The Process?

Frequently Asked Questions

What's The Process?

How Does This Process Work?


There’s A Few Options Available:

1) Call For A Quote Or Text Us A Picture Of Your Junk! Whether You Have A Big Junk Pile, Demolition Job, Or Just Need Help Booking Online. Our Friendly Staff Will Be More Than Happy To Help You Place An Online Quote Or Schedule A In Person Custom Quote! Call Or Text 518-351-7055 Or To Fill Out A Online Quote Form Click Here!

2) Build Your Own Load! All You Need To Do Is Pick The Item That Best Matches Your Item You Want Removed. Pick The Location You Want Each Item Picked Up From. (Curbside Pickup Gets You 5% Off)! Then Simply Checkout And We Will Reach Out To You Within 1 Business Day To Schedule Your Pick Up Date! To Find Our Build Your Own Load / Per Item List Click Here!

3) Large Stand Alone Item Removal! Just Select The Item And Select The Removal Location! Then Simply Checkout And We Will Reach Out To You Within 1 Business Day To Schedule Your Pick Up Date! To Find Our Large Item List Click Here!

4) Price Per Load! With Half And Full Load Pricing You Can Book Online Or Call For A Quote! To View Our Half And Full Load Pricing Click Here!




Whats Our Process? Video!


We’re Revolutionizing The Junk Removal Business!

Here’s A Short Video With The Basic Outline Of Our Process!




What If I Have A Bunch Of Random Stuff Or A Large Junk Job?


No Problem At All We Have A Solution For Everything! Simply Text Us A Picture Or Give Us A Call At 518-351-7055! 90% Of The Time We Can Give An Immediate Quote Over The Phone For The Remaining 10% Of Jobs That We Cant Quote Over The Phone We Will Send Our Crew Out To Give A Custom Quote Free Of Charge!




What About Demolition?


Some Of The Smaller Demolition Items Are Located In The Large Stand Alone Items Option. Additionally We Offer Larger Demolition By Custom Quote. We Will Send Out Our Crew To Assess The Scope Of Work And Give You A Quote Free Of Charge!




Do I Need To Be Present On The Removal Date?


If You Choose Curbside And Sign Our Terms Form Here. We Can Pick Up At Your Location As Long As Your Items Are Outside And Match The Order! For All Other Orders We Need An Adult Over The Age Of 18 Present And They Must Sign The Terms Form Then Or You May Do So Preemptively Here.




Whats The Eviction Process?


What’s Included With Our Eviction? Full Service If your eviction requires the sheriff to be present, we will go in with them and vacate the tenant's belongings under their supervision. Our crew will remove all the previous tenants belongings from your rental property and place it on the curb for 24 hours*.If required to be placed in a storage unit for a period of time an additional charge of $99 is charged.
​*(or a different timeframe in accordance with your local eviction rules) We we will come back the next day and haul away the junk left on the curb.* 1 Full Load Included in this price if you need additional loads you can add more by choosing the Eviction- Curbside Pickup Only Item or we will add more if needed at the job! Each load consists of 16 yards (roughly 8 pickup trucks)! Just add the item that coincides with the amount of bedrooms/ Square footage and if applicable the amount of estimated additional loads to your job and checkout once you do we do the rest! well call to schedule the pickup and you dont have to lift a finger! Curbside Post Eviction Pickup Only If you would like to move all the items out of the evicted parties residence, we offer a pick up service per load. Each load consists of 16 yards (roughly 8 pickup trucks)! Just add the amount of estimated loads to your job and checkout once you do we do the rest! well call to schedule the pickup and you don't have to lift a finger! If you have more than one load (included in full service) you will add this item for each additional load.




Whats The Trailer Rental Process


You Can Simply Call 518-351-7055 And See Our Trailer Availiability! We Offer 8,10, & 16 Yd Trailers!




Can I Add Items To My Order If I Already Checked Out?


Absolutely, You Can Add To Your Order Anytime Simply Call Us At 518-351-7055!





Item Questions?

What If I Can't Find My Item?


No Problem!

1) You Can Do your Best to Match Your Item With The Available Optimes That Closely Resemble Or Match The Item You Are Trying To Get Removed!

2) You Can Give Us A Call Or Text Us A Picture Of The Item To 518-351-7055!

3) Place The Closest Possible Item In Your Cart And On Checkout Add A Brief Description To Explain What The Item. We Will Reach Out To You To Schedule Your Job Pick Up And Make Changes If Necessary!




What Does Pick Up Location Mean?


Pick Up Location Means The Location The Item Will Be Located At When The Junk Removal Crew Arrives On Your Scheduled Date. For Example If You Have 5 Items Like: 1) A Recliner (On The Second Floor) 2) A Dresser (On The First Floor) 3) A TV (In The Garage) 4) 2 Small Bags Of Kitchen Items (On The First Floor, But You Save 5% By Putting Them Curbside So You Do That) As You Can See, You Can Decide For Each Item Where You Want It To Be Picked Up! Either Leave It In Its Original Location, Or Put It Curbside And Save 5%! The More Items Curbside The More Savings!




What Does Curbside 5% Off Mean?


When You Choose Curbside As Your Pickup Location You Will Receive 5% Off Each Item You Place In The Following Locations On Your Pickup Date And Time: 1) On The Curb 2) On The Sidewalk 3) In The Front Yard Within 25 Feet Of The Curb 4) In The Driveway




What If I Change My Mind On Putting My Items Curbside?


If You Change Your Mind On Placing Items Curbside Please Call At Least 1 Hour Before Your Scheduled Time And Date Of Pick Up So We Can Make The Appropriate Changes And Additional Charges For The Difference.




Are You Selling The Item Listed?


This purchase is for the removal of the item (or a similar item) to the photo. We are not selling the actual product in the photo. The pricing assumes the item is deemed reasonably accessible by The Junk Removal Crew, and that there are no unusual or difficult circumstances required to remove this item from the premises. This also assumes the item does need to be dismantled. If the item does not meet these requirements, The Junk Removal Crew has the right to cancel the order or offer an updated quote. If you have any questions or concerns, please call us at 518-351-7055.




What If My Item Is Built-In Or Needs To Be Disassembled?


If your item needs to be removed or disassembled please text us a picture or call us to build a custom quote for the item! 518-351-7055 All Items listed must be reasonably accessible by The Junk Removal Crew, and that there are no unusual or difficult circumstances required to remove this item from the premises. This also assumes the item does need to be dismantled. Unless offered as a option for the item in the dropdown. If the item does not meet these requirements, The Junk Removal Crew has the right to cancel the order or offer an updated quote. If you have any questions or concerns, please call us at 518-351-7055.




Do You Disconnect The Utilities?


The Junk Removal Crew will not disconnect utilities (Including electrical wiring, or plumbing) or make structural changes to remove items. Please make sure your items are disconnected and removed from the cabinetry or housing prior to your scheduled pickup!




Can I Add Items To My Order If I Already Checked Out?


Absolutely, You Can Add To Your Junk Job At Any Time! Please Call 518-351-7055, To Make The Appropriate Arrangements!




Does The Weight Of My Item Matter?


No Weight Doesn’t Matter! Weight Is Included With The Price Quoted Unless Otherwise Specified.





Checkout Questions?

Why Do You Charge Up Front?


We charge upfront to reserve your price, junk crew, and scheduled date. Your price is guaranteed and will not change once onsite (as long as your items are matched properly). Nice and easy, no strong arming, no haggling, no awkward transactions, no worries!




When Do I Put In My Date For Pickup?


Due To Each Job Being Different We Currently Don’t Offer Online Scheduling For Your Junk Job. But Rest Assured We Will Contact You Within 1 Business Day To Schedule Yor Job Once We Receive Your Junk Order!

We Typically Schedule Out Between 2 Business Days And 1.5 Weeks Out.

Additional Scheduling Information Is Available In The Scheduling FAQ Tab!




Is There A Travel / Shipping Fee?


Shipping / Travel Fees Are In Place Until The Order Gets To Our Location Minimum.

Our Office Location Is Located In Gloversville, NY The Fees And Minimums Are As Follows:

0-30 Minute Drive Time $29.99 Until Order Minimum Of $150

30-50 Minute Drive Time $49.99 Until Order Minimum Of $225

50+ Minute Drive Time $99.99 Until Order Minimum Of $275




What Payment Types Are Accepted?


We Accept All Major Credit & Debit Cards!

Cash And Check Are Only Accepted For Quoted Jobs And Arrangements Must Be Made In Advance.




Are There Any Hidden Fees?


Absolutely Not All Of Our Pricing Is Upfront! No Hassle, No BS, No Problems!





Scheduling Questions?

When Do I Put In My Date For Pickup?


Due To Each Job Being Different We Currently Don’t Offer Online Scheduling For Your Junk Job. But Rest Assured We Will Contact You Within 1 Business Day To Schedule Yor Job Once We Receive Your Junk Order!

We Typically Schedule Out Between 2 Business Days And 1.5 Weeks Out.




Do You Notify Me When Your On The Way


You Will Receive A Text And An Email When Were On Our Way To Your Junk Removal Pickup!




Can I Reschedule Cancel?


​CANCELLATION. 1)If a Junk Job Order is paid and Not scheduled, Customer may cancel Customer’s Junk Job Order without penalty or charge. 2)If Company cancels job or can not be present on agreed upon date provided, Customer may cancel Customer’s Junk Job Order without penalty or charge. 3)If Customer Reschedules prior to 48 hours of scheduled date the company will honor the agreement and reschedule free of charge. 4)If Customer Cancels Junk Job Order after scheduled date has been agreed upon prior to 48 hours in advance of Junk Job Order, a 25% Cancelation Fee will be issued and the remaining 75% will be refunded to Customers credit or debit card. 5)If Customer Cancels Junk Job Order after scheduled date has been agreed upon Prior to Junk Job but less than 48 hours in advance of Junk Job Order, a 50% Cancelation Fee will be issued and the remaining 50% will be refunded to Customers credit or debit card. 6)Customer cancelations must be provided in written notice to Company at Support@CerasiaEnterprises.com or call 518-351-7055 not later than 7:00 a.m. local time on the day of the pick-up date set forth by the agreed upon scheduling. By placing order and selecting agree to terms and condition the Customer agrees to the above cancelation policy.




When Can I Expect You To Contact Me For Scheduling After Checkout?


All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. The Junk Removal Crew will reach out to the customer via phone call and/or email within 1 business day if order is received prior to 2pm and order received after 2 pm will be processed the next business day.





Other Questions?

Do You Disconnect The Utilities?


The Junk Removal Crew will not disconnect utilities (Including electrical wiring, or plumbing) or make structural changes to remove items. Please make sure your items are disconnected and removed from the cabinetry or housing prior to your scheduled pickup!




Can You Move My Items To A Differnt Location?


We May Be Able To Help Depending On The Circumstance! Please Call 518-351-7055 For Our Options!




What If My Items Have Bugs?


We Will Take It! Unlike A lot Of Other Companies We Will Remove Bug Infested Furniture!

Additionally You May Want To Check Out Our Other Services Including A Pest Removal Company Here!




Can I Get My Items Back After They Are Picked Up?


Unfortunately No, Once They Are Gone They Are Gone!




Whats Your Service Area?


The Junk Removal Crew Service Areas Include The Following Counties In Upstate New York Fulton Montgomery Albany Schenectady Saratoga Herkimer As Well As The Following City's & Surrounding Areas Gloversville Johnstown Mayfield Northville Fonda Amsterdam Broadalbin Glenn Schenectady Saratoga Albany Troy Glens falls Utica